Terms of Service

1. About these terms

These terms govern your use of the Dex Accountancy Limited website at dexaccountancy.com and our client portal. They apply to all visitors, enquirers, and registered clients.

Our engagement terms for accountancy services — including scope of work, fees, and professional obligations — are set out in the Letter of Engagement provided to you when you become a client. In the event of any conflict, the Letter of Engagement prevails for service matters.

By using our website or portal you agree to these terms. If you do not agree, please do not use our services.

2. Who we are

Dex Accountancy Limited is a company registered in England and Wales. Our registered office address and company number are available on request. For enquiries, contact sophie@dexaccountancy.com.

3. Use of our website

You may use our website for lawful purposes only. You must not:

• Use the site in any way that breaches applicable laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of our systems
• Introduce viruses, malicious code, or other harmful material
• Scrape, copy, or reproduce content from the site without our written permission

4. Client portal

Access to the client portal is restricted to registered clients. When you register you agree to:

• Keep your login credentials confidential and not share them with others
• Enable two-factor authentication as required by the portal
• Notify us immediately if you suspect unauthorised access to your account
• Ensure that any documents you upload are accurate and not misleading

We reserve the right to suspend or terminate portal access where we have reason to believe these terms have been breached.

5. Intellectual property

All content on this website — including text, graphics, the "dex." logo, and software — is owned by or licensed to Dex Accountancy Limited and is protected by intellectual property law. You may not reproduce or redistribute any content without our written consent.

Nothing in these terms transfers any intellectual property rights to you.

6. Accuracy of information

The content on our website is provided for general information only and does not constitute professional accountancy, tax, or legal advice. While we make every effort to keep information accurate and up to date, we make no representations or warranties about its completeness or suitability for any particular purpose.

For advice specific to your circumstances, please contact us directly.

7. Third-party links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage arising from your use of them.

8. Limitation of liability

To the extent permitted by law, Dex Accountancy Limited excludes all liability for any loss or damage arising from your use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential loss.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

Our liability to you for professional accountancy services is governed by your Letter of Engagement and our professional indemnity insurance cover.

9. Payments

Invoices are payable in accordance with the terms set out in your Letter of Engagement. Online payments are processed by Stripe. By making a payment through the portal, you agree to Stripe's terms of service. We do not store your card details.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We may update these terms from time to time. We will post the revised version on this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the updated terms.

12. Contact

For any questions about these terms, please contact us at sophie@dexaccountancy.com.